I'm talking about flaws in follow through and customer service.
- When I purchase a pattern, I expect errata, and I look for it. I don't expect that errata from YEARS earlier won't be corrected on the freshly uploaded PDF, but rather located on an obscure out of date website, different from the site you actually purchased from.
- I learned to research patterns and designers before making a purchase to be sure I could find proper errata and means to contact the designer. Does this mean I won't purchase a pattern unless I can do this? No, of course not. I've never found a pattern I couldn't gleen some good out of, and not all designers are still among the living, and therefore, not available to chat. I can, however, extend my research circle to other buyers (Ravelry is WONDERFUL!) who have completed the pattern/project and posted notes which may or may not include corrections.